Shipping, Returns & Account FAQ

Question: How do I track my order?

You will receive a confirmation email containing your tracking information once your order has been shipped. This information can take a few days to update. If you have not received your confirmation email and would like to track your order, please check your junk folder and contact our Customer Service team here or via Live Chat.

Question: Where does Cobi Ship?

We ship to the contiguous United States. We hope to ship internationally soon!

Question: How does Cobi Ship?

Economy Shipping: $7.00

Estimated Delivery: 5- 10 Days

Delivery Carrier: UPS, with final delivery by USPS

Express Shipping: $35.00

Estimated Delivery: 2-4 Days

Delivery Carrier: UPS

Question: Where is Cobi shipped from?

All of our packages are shipped from our fulfillment center in Atlanta, GA.

Question: I'm missing an item from my order.

Please contact our Customer Service team here and let us know what you are missing. We will gladly resolve this for you.

Question: I think my package has been lost in the mail.

We're sorry to hear this. Please contact our Customer Service team here. We will gladly resolve this for you.

Returns & Exchanges

Question: What is the return policy?

At Cobi, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please contact our customer service team here within 30 days of delivery to request a refund. Please note that shipping fees are non-refundable.

Question: What is the exchange policy?

We offer exchanges within 30 days of the purchase date for any unopened boxes. To initiate an exchange, please contact our customer service team via Live Chat or email us here.

Account

Question: How do I create an account?

An account will be made for you upon the completion of your order, unless you request to checkout as a guest. If you wish to create an account, click the account icon on the top right corner of the page and select the "create an account" button.

Question: How do I update my account information?

Simply log into your account, go to the "My Account" tab and edit the appropriate information.

Question: How do I reset my password?

Click on the account icon on the top corner of the page and click the "Forgot Password" link. Check your inbox for the link to reset your password.